Rich Dale The Problem Survitec Group required a solution to manage servicing of its significant global fleet of liferafts, serving thousands of customers, and ensuring legal compliance for its network of service stations. Liferafts must be serviced annually, at authorised service stations, by fully trained and accredited technicians. The challenge was to provide a platform that ensured … Read more
Customer Lifecycle Management is turning business on it’s head, focusing on customer needs first, and delivering profits for the long term. Bump into anyone from Flowlens, and it won’t be long before you hear the term ‘customer lifecycle management’, or CLM for short. But what is it? Depending on your role in the business, there … Read more
There are steps that your company and your technology partner should take to avoid the risk of losing your business critical data. Step 1. Policy Have a security and information policy. Make sure that everyone knows the risks and make them accountable. Step 2. Passwords Ensure that company devices are password or PIN protected. Use … Read more
Today’s business technology software vendors have learnt the hard lessons from poor practices and self serving selling methods of traditional vendors. But how do you, as a potential purchaser, spot a new age supplier from an old age dinosaur? Consult our good practice software vendor checklist below. Tip 1 – Satisfy yourself that the vendor … Read more
Technology reaches into every part of our lives. Most of us carry a small computer every waking moment, yet many of us feel challenged by technology when it comes to business. If you don’t overcome your fears, you’re in a weak position and giving your competitors an advantage. You can be sure they’re using technology … Read more
The process for sourcing technology for your business is exactly the same as sourcing technology for your home and personal life and can be done in 3 steps. Step 1 – What is your need? Instead of worrying about ‘techie’ issues like which computer and software you need first think about what your business needs, … Read more
Businesses that innovate survive. Technology enables efficient processes and provides what every management team craves – a single, reliable version of the truth. The world is changing and our customer’s demands and needs are changing too. Sustainability is now a core value that has taken hold in sectors across the economy. Traditional ways of working … Read more
Most business leaders crave a single, reliable version of the truth. This, above all else, gives confidence and decision making capability. Taking control of overblown, spaghetti-like business processes is easier than you think. How most business processes are created Most businesses, after a certain amount of trial, error, fire fighting and furrowed brows, figure out … Read more
Your sales function is essential to growing your business. If you don’t get the basics right your operations team, your customers and your bank manager could have a big problem. Have you come across any of these scenarios in your business? Inaccurate customer requirements and last minute changes to the specification Customer promises that are … Read more
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