Grow After-sales Profit with Service Management Software

You’ve made the product and shipped it. Now you can build service revenues around it. Flowlens CRM, MRP and Service software for SME equipment manufacturers lets you manage everything in one place, driving better customer satisfaction and profit.

  • Ensure service requests don’t get forgotten
  • Issue jobs to service engineers in the workshop or on the road
  • Track service time and materials costs
  • Build full-service history for each customer and product
  • Drive more revenue
Flowlens Service Management Ticket

Happy Customer, Sustainable Profits

Keeping your customers close and responding to service and maintenance requests promptly is a sure way to build ongoing revenues, even when times are tough.

Respond Fast

Log service requests and track response times. Assign tasks for team follow-ups.

Manage Service Jobs

Schedule service jobs for engineers and track time and material usage.

Quote for Work

Quickly create professional, clear service quotations and track follow-ups.

Invoice Immediately

Get paid faster, convert service job data into Sales Invoices and issue seamlessly.

Spot Trends

Identify problems or spot new buying trends with customers early.

Build Your History

Every service action builds on the product and customer history.

Machine Service Inspection Form

Trusted by fast growing manufacturers

Service Management Software

Improve your after-sales customer service, retention and revenues.

Service Tickets

Log and assign the request for follow-up.

Serial Number History

Raise service jobs against your product serial number.

Avoid Revenue Leakage

Track job completion and invoice or warranty status.

Control Stock

Issue stock to jobs and ensure stock levels are accurate.​

Custom Forms

Capture machine / QA / maintenance data using custom Forms.

Record Everything

Upload documents, photos and drawings, log interactions, and assign Tasks.

Your Integrated Business Management System

Flowlens is designed to offer SME equipment, machinery and device manufacturers one system to manage the customer lifecycle. Across initial sales, product manufacture and after-sales support, Flowlens customers cut admin by up to 80%, reduced stockholding by 20% and increased revenues by 30%.

Our simple equipment, machinery and device Service Management software tools seamlessly link with your Customer, Product and Serial Number records. Instead of endless spreadsheets, you have a real-time pulse on the business.

CRM Customer Record

Works with Xero, QuickBooks and Sage 50

Accounting Integrations - Sage Quickbooks Xero

Flowlens Service management software integrates with Xero, Sage 50, or QuickBooks for seamless invoicing transfer.

  • Avoids rekeying errors and limits access to accounts software
  • Raise and send invoices faster, get paid faster

Do More With Less

Flowlens modular business and service management tools mean you spend less time tracking spreadsheets. Focus on the customer and the business, not the paperwork. Customise your dashboard for relevant reports in the office and on the move.​​

Production Dashboard

Quality Service Processes

Flowlens cloud MRP, CRM and Services feature map to your business processes, reporting, roles and responsibilities.

Be ready for ISO 9001 audits and customer inspections.

Flowlens is your real-time, standardised process management and record-keeping system, so you’ve no more scrambling for information at the last minute.

Plus, Capture additional data such as assembly, testing and quality forms using Flowlens flexible bolt-on Form Builder.

Why Pay For Two Systems?

Want more from a manufacturing CRM?

Flowlens helps you sell more efficiently, and it integrates seamlessly with our MRP, Stock, Service and Invoicing tools. Less hassle, less time, and less cost to your business.

  • Modular, affordable subscriptions
  • Add users as you grow
  • User-friendly and easy to learn
  • Works with your accounting package
Flowlens CRM, MRP, Service and Management Software diagram

Clear, Consistent Processes

Flowlens CRM, MRP, Service and Management Software diagram

With one database for customers, orders, stock, quotes, products your business can avoid confusion, save time and grow faster. Flowlens Business Management Software helps you introduce clear, consistent process, data capture and performance measurement.

Nathan Peel - Director of Denatec

“All in one solution”

Because we’re a business that provide equipment and service, Flowlens is ideally suited, because of the way that it handles the two separately.

Nathan Peel
Engineering Director – Denatec Ltd

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With you on the Digital Journey

Our mission is to help you be the best at what you do. Our experienced implementation consultants focus on helping you achieve results right from the start of your digital journey. We provide expert help in:

  • Mapping processes and aligning the team
  • Planning the change in your business
  • Individual and team Training and Coaching
  • Data cleansing and migration
  • Business Intelligence reviews
Digital Nomad
Ray Dodd - General Manager - On Systems Ltd

“It’s Very Powerful”

Personally speaking Flowlens has probably saved me 40, 50% of my time. Everything’s now at my fingertips.

Ray Dodd
General Manager – On-Systems Ltd

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Unlock Your Growth Potential!

What are you waiting for?

Manual systems and processes are barriers to growth. With Flowlens Service Management software, integrated with our CRM, Stock and Production tools, you can do more with less.

Flowlens is user-friendly and easy to learn, meaning your team can multi-skill across tasks, such as issuing purchase orders, receiving stock, dispatching goods and much more.

manual processes consume time and limit good decision making - crm can help
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