Sleepless nights and small business – how Flowlens can help you beat the insomnia.

As leaders of growing businesses we’ve all been there, sleepless night after sleepless night, your mind racing with niggles that you’ve pushed out of the way during the day. There are so many things to juggle in business, however one theme stands above the rest. I speak to business owners and management teams every day […]

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You have the Vision, we have the Platform to make it happen…

We built Flowlens in response to SME customers who needed an easy to use, ERP-CRM toolkit to help them grow. Our customers may be small, but they think big. They make, refurbish, supply and service all kinds of tangible assets. From industrial plant & machinery, to ATVs, to street furniture, to intricate aerospace components, and […]

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6 Keepers for successful software implementations

How to eat the software elephant in your business. Considering a new software solution for your business? Across our team, we’ve worked on countless software implementations across SME and large companies. In every case the more you prepare, the better the outcome. Prepare and plan your procurement and project implementation with these lessons in mind.   Keep […]

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What is Customer Lifecycle Management?

Customer Lifecycle Management is turning business on it’s head, focusing on customer needs first, and delivering profits for the long term. Bump into anyone from Flowlens, and it won’t be long before you hear the term ‘customer lifecycle management’, or CLM for short. But what is it? Depending on your role in the business, there […]

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Where the Heck is my Customer Information?

Data Silos are Restricting your Growth. Do Something About It! You’ve got a killer product, surging demand, and a world class team, but can your customer data stick the pace? Or will it hamper growth, innovation and your competitive edge? Smart businesses understand the value of gathering, processing and leveraging customer data. This data needs […]

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3 Tips for Improving Customer Retention and Profitability

Did you know that its 6-7 times more expensive to find new customers than sell to existing customers? How can you start to change your customer culture? Encounter a business that doesn’t think ‘customer first’ and its usually a demoralising experience. Being told you can’t do something that seems simple, or ‘you can only get […]

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Customer Retention a Key Strategy for Manufacturers

It’s no secret that the manufacturing sector is under extreme pressure. Between depressed export demand, rising input costs, and strong competition, manufacturers need new strategies in order to prosper. Andrew Johnston, Senior Economist at the manufacturers’ group EEF, opened this morning’s seminar programme. He gave an illuminating summary of the challenges facing the sector, and […]

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