Rich Dale
Written by Rich Dale
10 08 2019

NOW Group – Flowlens CRM saves one day, per week, per person.

Less time on admin, more time making a difference for clients.

Leading social enterprise NOW Group have rolled out Flowlens cloud CRM to their 80+ workers, achieving a saving of one day, per week, per person.

Ann Osborne, Quality and Impact Manager at NOW Group, describes how Flowlens has helped
– introduce mobile working with online forms
– eliminate manual paperwork with email and interaction tracking
– track participant (client) interactions across programmes
– streamline ISO audit and quality checks

NOW Group helps people with learning difficulties find training, work placements and paid employment.

The team previously used a combination of manual systems, paper and database to manage the progress of participants. This required at least one day per person per week to be spent in the office completing paperwork. By streamlining the process and enabling mobile working, Flowlens CRM has enabled NOW Group workers to spend an extra day per week helping participants.

It was difficult to find a system that could bring everything together under one roof, and Flowlens proved flexible and affordable in meeting the diverse needs.

Flowlens helped NOW Group to map processes and reporting requirements, and provided training to get the team up and running.

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