Loaf Catering - social enterprise CRM case study

Loaf Catering reduce admin and drive growth with Flowlens

Loaf Catering invested in Flowlens cloud CRM and MRP software, saving a day a week, reduce admin and enabling 25% in-year growth.

Loaf Catering is part of NOW Group, a major social enterprise based in Belfast, working with individuals and employers, helping people with learning difficulties access training and work.

When Diane Hill joined NOW Group she saw the opportunity to bring everyone in the team on to one shared system. This would allow the business to collaborate better and ensure that individual got the most from the business relationships that NOW Group has.

The Loaf Catering business needed a way to streamline its business operations, removed unreliable paper and manual systems to introduce CRM, Sales Order Processing, Stock Management, Invoicing and Reporting functions.

Flowlens were able to demonstrate flexibility to fit with the overall group CRM requirements, see NOW Group case study here, and the Loaf Catering business process and MIS needs.

Finance Office Francis Berry spent many hours handling the manual systems. Flowlens has reduced errors caused by manual inputs and taken invoicing time from days to hours. This has improved cashflow, and as a result of automation, requires less time spent on manual admin. Reports are available instantly, saving valuable time, and because the information is consistent and up to date, decisions are better informed.

Loaf Catering has grown rapidly, partly as a result of reduced administrative overhead.

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