Expert Software Implementation Help
You Aren’t On Your Own With Flowlens
Changing systems is risky, but the biggest risk usually isn’t the software. It’s that the new system becomes another job for the person who’s already doing four.
So before we configure anything, we work out three things. Who should own the change (it’s rarely the MD)? Which jobs must the system do well from day one? And what should you be able to stop doing once it’s live?
We’re skilled at working with cautious first time transformers, or if you’re a seasoned system pro, we’ll help you move faster.
Either way, our mission is the same: to help you and your team be the best you can be.
If we don’t think Flowlens is the right fit for your business, we’ll tell you on the call.
Strong Engagement
“With a strong level of engagement, regular check-ins, responsive support, and well-managed feedback, you truly feel like partners rather than just clients.”
General Manager
Cap Coder
Excellent Support
“The Flowlens team have been really supportive in helping me learn. They explained everything clearly and took time to understand our processes.”
Production Coordinator
Korvus Technology
Easy to implement
“We love this tool. It was easy to integrate into our business and all the various aspects of it connect seamlessly with one another. The customer service is quick and efficient.”
Technical Director, Flint Subsea
Value From Day One
We only work with equipment, device, and machinery manufacturers and engineering companies, so we have specialist knowledge of your business process.
Our approach involves transferring the skills you need to manage the system, train your team, and get new people up to speed when they join.
Flowlens can be configured to suit your business process, and you are in control, so there are no hidden costs or surprises if you need to tweak the configuration.
- De-risk your change management
- Structured plan for your implementation
- Ensure you are in control - no surprise invoices for customisation
- Embedded digital skills and demonstrable impact for the team
How We Start: The Questions Before The Configuration
Every implementation begins with a conversation about your business, not our software. These are the questions we’ll ask:
Where does your time actually go? We look at where time is lost to re-keying, chasing and spreadsheets. We pay particular attention to where the MD has become the glue holding it all together.
Who will champion the change? Every successful project needs someone with the time and remit to own it. That’s rarely the MD, whose time is better spent winning work and leading the business.
What must the system do brilliantly? We focus on the handful of jobs that make the biggest difference. We don’t start from a checklist of every feature you might one day need.
What will be different in a year? We agree what good looks like, for the business and for you personally, so progress is something everyone can see.
The answers shape your project plan. They often surface things you hadn’t thought to raise.
How Flowlens Software Implementation works
Implementation is typically delivered over 2–12 weeks. Whichever package you choose, the approach is the same: we start with the questions above, then build the plan around your answers.
Every package includes:
project kick-off, process walk and review, project plan and milestones, team alignment, help with data migration and accounts integration, system configuration, workflow simulation and validation, team training before go-live, process review and learning support calls, fortnightly check-ins, risk management, an online project dashboard, and a free sandbox system to test your workflows before you commit.
Remote Small Team
An affordable option for smaller businesses with simple products.
On-Site Small Team
Hands-on implementation support in your business. Includes 2 days on site. Suitable for up to 20 people.
On-Site Larger Team
Hands-on change expertise & implementation support in your business. Includes 4+ days on site. Suitable for teams over 20 people.
Preparing Your Team and Data
Most digital projects fail for one of three reasons: the team isn’t ready, the data isn’t available, or nobody really owns the change. Common mistakes include:
- Imposing the system without team buy-in
- Making the MD the project lead, so the change competes with everything else on their desk
- Importing out-of-date information
- Replacing a departing role like-for-like, when the system should absorb much of that work
- Over-specifying data capture requirements
- Choosing a system on feature counts rather than how well it handles your headline requirements
We can help you get your team ready, identify your champion and analyse your existing data, so you can make a strong start.
Is Now The Right Time?
Few MDs get the chance to step back and redesign how their business runs, because they’re too busy running it. But there are moments when change is easier, and it pays to recognise them:
- A key person in admin, finance or purchasing is moving on
- Growth has stalled because too much depends on one or two people
- You’re moving premises or investing in new equipment
- You can’t remember the last time you worked on the business rather than in it
If any of these sound familiar, a discovery call is a good place to start.
“Rapid Implementation”
The change was a big change but it quickly became apparent that the support from Flowlens was going to help us achieve this and the onboarding team really helped us to quickly get this into production.
Alan Rex
Operations Director – DD Scientific Ltd
Additional Services
With a firm foundation in place, we can help you get more cost savings and efficiencies from your digital investment.
- Business intelligence review (monthly or quarterly)
- Using analytics & data for better decisions
- Integrating the customer journey
- Adopting advanced features (e.g. Forms)
- New user and refresher training service
Process Mapping
Collaborative workshopping, business process mapping, and review with your team (time depending on team size and complexity).
We’ll document a process map and recommendations to help you make better decisions about your digital journey.
With this knowledge in place, you can look at the market and find solutions that can address your business needs.
