Who we are
We unlock potential in our customers’ businesses. Flowlens provides a joined up user-friendly cloud based CRM & MRP solution for SME manufacturing companies. Our customer onboarding process sets us apart & is a big part of our success.
Everything we do revolves around
- our focus in creating value for our customers;
- collaborating with customers & colleagues to drive our joined up product;
- creativity in resolving our customers & own challenges;
- consistently delivering a world class customer and user experience and
- being honest & accountable to our customers, our colleagues & our stakeholders.
Who you are
We’re looking for someone with 2 years’ experience with MRP or similar core business software solutions. Ideally you will have experience in implementing a core business system/s or with business improvement in a manufacturing environment.
You are someone who understands the importance of getting it right. You have a steely determination and enjoy seeing projects through to the end, with a strong focus on a successful outcome for your customer. You have the ability to communicate clearly with colleagues and customers alike.
What you will be doing
You will be responsible for executing the customer success strategy, coaching our customers through our process. Stage one is pre-sales where you will be assisting trial customers and the sales team with technical queries. In stage two you will lead those customers through the onboarding process, ensuring we have a happy customer at the end of it. This is followed up with regular proactive health checks to ensure customers are still happy & do whatever it takes if not. You will provide regular progress updates & communicate openly. You’ll continuously improve the process and work with customers and colleagues to make Flowlens the best system available for our market.
Where you will be doing it from
We’re all working from home for the foreseeable future. We offer a competitive package, pension contribution and health insurance plan.
If this is you & you want to be part of a team which unlocks potential then we’d like to hear from you. To let us know you want to join our journey click here to start your application.