We’re delighted to release our latest case study featuring Andrew Thoms, MD of Triple R Industrial Services, based in Galashiels. Triple R supplies, installs and maintains oil and fluid cleaning solutions across a range of industries, serving customers in the UK, Ireland and mainland Europe.
Andrew describes how Flowlens cloud CRM and MRP software has enable more sales, better team communications and significant savings in inventory costs.
“Using Flowlens as a CRM system, we have got more sales.”
Flowlens has helped Triple R UK to improve internal communications and customer follow-ups, resulting in an increase in sales. The web-based solution has also help enabled remote working, and allow the business to keep on top of enquiries, stock and orders, without being in the office.
Flowlens Asset Management lets Triple R maintain records of service history for each product in service with customers.
Flowlens Stock Management has enabled Triple R to save money, through real-time purchasing and stock levels management. New orders create demand on stock and low-level warnings trigger timely ordering, avoiding late / last minute courier costs.
Integration with Xero lets the whole process from Enquiries, Quote and Order to flow through to invoicing, whilst purchase invoices can be posted too.
Overall Flowlens has helped Triple R save time, and handle more customers without letting their high standards of service slip.
Thanks to Andrew and the team for choosing Flowlens and their hard work in implementing the system, and for telling their story here.
Designed for small businesses, Flowlens integrated sales, quotes, order, follow-up reminders, with stock management, purchase ordering and Xero integration provides an all in one solution that saves time and money.
Andrew talks about how business growth lead to the need for a system to enable better:
- internal communication and job control
- stock level warning and purchasing
- quotes, orders and invoicing linked to Xero
- remote working
- asset management
- sales enquiry follow-ups
- real-time reporting and dashboard
Get more case studies from Flowlens small – medium sized manufacturers and equipment dealer businesses around the UK and Ireland.