Flowlens is a fully integrated business management solution for small OEMs and Assemble to Order / Build to Order companies. Flowlens runs in the cloud, negating the need for expensive servers and support.
Most ERP systems are too expensive for small companies. Our affordable subscription service means you can access a higher level of management control and reporting, across pre-sales, sales, production and after sales helping your business grow, profitably.
Flowlens minimises the duplication of effort and manual tasks common in most small manufacturers. Flowlens centralises all important customer, product and supplier information (in sync with whatever financial package you use). Flowlens shares common data across various functions of sales, stock, manufacturing, invoicing and after-sales.
Small businesses don’t have the people and time to devote to implement large software systems. Flowlens is modular, you can adopt it gradually, minimising downtime and cost and helping manage change internally. Flowlens is user-friendly and easy for your team to learn. We provide cost effective remote or on site training.
Your existing customer and parts data can be migrated to Flowlens, and we’ll guide you on this as part of our implementation and training services.
Flowlens works alongside your existing accounting package. We integrate with Sage, Quickbooks Online, Kashflow and Xero.
How Flowlens helps you plan production and meet customer expectations
Flowlens integrated features work together to make your day-to-day job easier, removing manual and repetitive tasks, and sharing information throughout the process.
To achieve the end result, the following elements work together:
Define Your Parts & Products
Flowlens lets you define your raw materials, standard components, sub-assemblies and products. Our product configurator tools lets you define the options, upgrades (and price uplifts) for your product. This puts you in control of what your Sales team can sell, and ensures they do so at the right price to get you the right profit.
Generate Job Cards and Material Demand
Flowlens Job Cards control material needs for each job, allowing you to plan stock availability based on required materials, start dates and due dates. Flowlens can automatically generate job card material lists based on the configuration of products sold. Upon completion of the job card, Flowlens will automatically back-flush the bill of materials, adjusting stock levels accordingly.
Many small businesses we help are focused solely on managing stock yet many of them have direct labour costs that are equal if not more than the cost of materials yet manage labour costs subjectively. Flowlens provides a simple all in one system to track all direct labour costs objectively by project so that you can start managing your labour costs for in the same way you do the products you purchase.
Control Stock Levels and Purchasing
Flowlens tracks stocks levels for your parts, Purchase Orders and Goods Received to ensure you know exactly what you have on hand, what is on order and what is available for production. Flowlens stock management tools help you efficiently control stock value accuracy, manage stock takes and adjustments.
Automated Sales Quotation Builder
Your Sales team benefit from a user-friendly Quotation Builder. Select the Product(s) your customer is interested in, and work through the options and upgrades to arrive at a finished price and automatically generated Quotation. When the Customer places their order, the saved configuration will automatically carry through to the Job Card for material planning, and to make sure that your customers get what they wanted.
The Flowlens MRP shows all active job cards, material requirements and due dates. Stock can be kitted/reserved via Job Cards, to ensure it is available to production.
Integrated After Sales Support
How much do you invest securing new customers? Flowlens provides the simple all in one tools to help ensure your team give them the customer service they need, to keep them as a long term customer, and to ensure you are maximising your profitability. Flowlens Service Management software helps you monitor customer responsiveness, fault-cause-action diagnosis, and control after sales job quotations and costs.
We built Flowlens in response to SME customers who needed an easy to use, ERP-CRM toolkit to help them grow.
Our customers may be small, but they think big. They make, refurbish, supply and service all kinds of tangible assets. From industrial plant & machinery, to ATVs, to street furniture, to intricate aerospace components, and even buildings.
We are proud of the range of industries and applications our product supports. But what’s the one thing they all have in common?
They all want to GROW!
They want to grow their turnover. They want to grow their profitability. They want to enhance their customer service.
Our customers inspire us with their vision and determination to bring their product to market. They energise us with their passion for their businesses, their products, and their customers. We provide the tools that reduce wasteful manual effort and nurture customers for long term gain.
Our customers have integrated business processes, but the old tools were disjointed, manual and inefficient.
Building a sales pipeline and converting orders. Managing production, stock and operations. Delivering timely and effective customer care. These are too often disjointed, duplicated and inefficient processes. Flowlens unites these business critical functions in one system, removing waste to create an platform for business growth.
Our customers don’t accept the inefficiencies of outdated processes and ‘silo’ thinking.
Our customers don’t accept the inefficiencies of outdated processes and ‘silo’ thinking. They demand tools that nurture leads, convert sales, deliver on promises and develop relationships. They demand reliable business performance information. They demand simplicity, because complexity slows them down.
Our customers may be SMEs, but their vision and capability is huge, and Flowlens provides the tools to achieve that vision.
If you share that drive, determination and vision, we’d be delighted to have you on board. Please shoot me a message at email@example.com or book a demo.
You might think a new CRM or ERP is the answer to your prayers for greater efficiency, profitability and customer satisfaction. And it probably is. For most SMEs, software is a natural place to go when faced with mounting paper work and duplicating effort.
As a leader in your business, how can you ensure the success of this investment in time and software?
Firstly, ask yourself a few questions…
Does your SME have the capacity to adopt a new system while keeping the wheels turning?
Have you considered the habits that will need to change to adopt new software into the business?
Are your people ready for this change?
Are you prepared to lead from the top and demonstrate how new software will support the business strategy and achievement of its vision?
Start with the goal in mind
What goal will unite your team on the need for change?
Ask your team to identify the activities that slow them down the most. Ask customers what frustrates them the most. Share the pain points that unite you, your team and your customers and you’ve got your shared vision.
This vision provides the catalyst for change, and team buy-in for adopting software to make things better. But remember, adopting CRM or ERP is a both a strategic and cultural decision. And culture drives from the top.
How can you adopt software and lead by example?
As the leader of a business or team, you’ve many priorities. Start small, and focus on managing your own activity. Understand how the software can make your life easier:
drive your own sales activity by planning actions with new and existing customers, to generate new sales leads, quotations and orders.
streamline your sales process by demonstrating better activity planning, automated quotation creation and order processing.
standardise and accelerate your sales pipeline using common terminology, tools and forecasting.
Variations in business processes slow you down and cause confusion for customers. Software is not a sticking plaster, but it does offer a way to standardise processes in your small business, and reduce manual effort.
Show how the tools make your life easier and unlock opportunities, and others will follow.
We’re hiring! The successful Software Tester will be working in a fast paced environment and will be involved in the end to end testing process from requirement review through to defect management. You will work closely with the development team to schedule and manage progress of issues raised from testing, and use your own initiative to ensure that critical issues are flagged and tracked.
We’re building a fully integrated cloud-based CRM and ERP product. Every day presents new and interesting challenges as we deliver functionality that solves problems for SME across sales, marketing, operations, purchasing, and after sales service.
Key Duties: – Creation and maintenance of test plans and documentation – Defect tracking and reporting – Executing manual and automated tests – Regression testing – Reviewing project requirements – Communicating progress back to the Project manager, Developers and Senior Management team as necessary – Testing and sign-off of all projects before release – Help to implement and maintain a robust roll-out procedure delivering a high standard of customer service. – Creation of training manuals and other material – Carry out training with clients – Deal with clients on a daily basis
Competencies Required: – Software testing in a commercial environment – UI Testing – Usability testing – Automated testing tools – Experience working with relevant operating systems – Awareness of responsive testing, cross platform. – Hands on experience with HTML, Java or Ruby on Rails – Defect tracking/reporting – Strong technological knowledge – Customer service and communication skills
Must have: – 2-3 years full time commercial experience – Experience with issue/task tracking and management
– Salary based on experience – Role is based at our Belfast HQ
At Flowlens you’ll find a committed and supportive team that is working together to achieve our vision for easy to use, easy to setup and easy to administer business software. Do you want to be part of our success?
We’ll be exhibiting at SubCon/Advanced Manufacturing, 6-8th June at the NEC, visit us at Stand B47 where we’ll be demonstrating the latest version of our powerful, user-friendly Product Configuration and Quotation tool, which links BOM data directly to stock and production job cards.
Modern, cloud software can unleash your business potential and long term growth.
For build-to-order manufacturers who are competing for market share, there are many demands on budget. Some will have made investments in legacy systems, while some will have no ERP system at all and rely on spreadsheets.
Long term gains are clear:
Standardised processes allow the business to run faster
Reduced friction: process orders faster
Shared data reduces manual effort and confusion
Cloud availability aligns with modern working practices
Reduced costs impact profitability
Our experience shows that make-to-order companies recognise the benefits of investing in technology that supports and streamlines business processes. The most significant challenge for ERP software is to support effective collaborate across departments, processes and teams, while integrating with existing system that support the business. Effective communication across departments reduces waste, and therefore provides significant cost-savings through enhanced operational efficiency.
In the age of big data, reporting and analytics are another significant challenge for SMEs. It’s essential that data is shared across the organisation and various platforms so relevant reports and analytics can be extracted to inform better business decisions. ERP can address these issues, but many firms struggle if their data is spread across various systems and spreadsheets.
Companies that have updated to joined-up, cloud ERP have been able to reduce costs, and ensure accurate information sharing across the business. This enables sales, operations and after-sales to function efficiently and respond better to customer needs, providing a competitive edge. The benefits for SME’s are clear but what do these firms needs from an ERP software solution?
Our customer research suggests it needs to offer:
A single and centralised view of the customer through a single contact database.
Workflows to standardise the flow of information efficiently.
Real-time reporting to react to new opportunities or recurring issues.
Integration with existing applications such as Finance, RFID and CAD systems.
Experienced assistance to define processes and manage implementation in the business
By choosing a partner that listens and understands the business and processes you can achieve significant return on investment. While projects such as ERP have a reputation for being protracted and costly, this is now becoming a thing of the past. With the right methodology and support in place, these risk are minimised while maximising the return on investment.
Flowlens provides a common sense and tailored CRM, MRP and ERP platform for build-to-order companies, that supports the customer lifecycle. We create long-term partnerships by listening and understanding your business problems and configure the platform to ensure effective change and return on investment. Customers such as Survitec Group have seen real-world return on investment such as a 40% reduction in manual administrative effort.